Based in Gloucestershire, we are one of the leading property services providers in the South West. We began providing property maintenance services in Gloucestershire in 1989 from our head office in Bishops Cleeve, Cheltenham. Since then, we have expanded our operations and our continued growth and success led to the establishment of the SnapeCall office in Cam, Dursley in 2007.
It is from our offices in Cam that we now process over 1000 buildings insurance claim repairs every year. We are recognised in the industry for our commitment to quality and customer service, and our growing number of satisfied clients include Insurance Companies, Loss Adjusters, Building Repair Networks and Specialist Structural Engineers.
We are specialists in the insurance sector providing industry-specific emergency, trace and access, stabilisation, shoring, restoration and reinstatement services within both domestic and commercial properties.
The Snape family manages a number of local companies which form an umbrella organisation the ‘Snape Group’. The synergy between the companies means we can offer a quality service throughout the Construction Industry by sharing both labour and general resources. With further growth in 2011 and the birth of Snape Contracting, SnapeCall set its focus solely on the Insurance and Specialist Repair sector enabling continued growth through dedicated industry focus. Geographical coverage grew significantly in 2015 with a push into Somerset, Devon and Cornwall, where we now have a strong team established supporting our clients and customers, while still retaining our ability to react to local needs wherever we work.
We look after our customers and their properties with professionalism and care. By investing in people, technology and equipment, we offer top quality performance and customer satisfaction.
Strong client relationships are key to our success and we pride ourselves on being able to quickly respond to all client enquiries and instructions. We make it our priority to keep clients informed of progress at all times and to discuss any relevant regulatory or legal requirements.
We form close working relationships and initiatives with suppliers and sub-contractors to ensure projects are carried out and completed as smoothly and efficiently as possible.
At the end of the day, we believe it is the satisfaction of our customers and our clients that indicates how well we have performed and we have been awarded the internationally recognised ISO9001 quality management standard in recognition of our commitment to improving customer service.
A skilled workforce is what makes SnapeCall so successful, which is why we invest a lot of time in training our staff. We also believe that apprenticeships are the best way to build on natural abilities and at any one time, up to 10% of employees are part of an apprenticeship scheme.
Health and safety is our number one concern and every employee who works for us is given a thorough induction when they join the company. This covers essential health and safety topics, such as how to work in occupied premises, as well as day to day administration and correct procedures when dealing with our customers.
We run monthly Tool-box Talks and training workshops that teach employees new skills or refresh existing ones, such as working at height, operating plant machinery and working with power tools. In addition, we offer specialised training sessions for employees who might have to work in high-risk circumstances with asbestos or work on petrol forecourts, for example.
Our commitment to training means we enjoy a loyal workforce that stays with us for many years.
Our staff are our future, so we are happy to invest in their future.
We are aware that construction can cause damage to the environment and have taken steps to reduce our impact accordingly. We have already put many measures in place to satisfy our policy of sustainability and have been awarded the internationally recognised ISO14001 environmental standard for our actions. These include: